My chair’s height won’t adjust even when I press the lever! Super responsive; took care of my custom request, and when my order arrived it was extremely well-packaged and just as they promised it would be. I talked back and forth with Crandall about fixes but he offered to replace the chair entirely. } A+ experience, got a V2 Leap Chair. My old chair would ruin my sub floor and those plastic mats because the casters where so narrow.With all that said I would recommend the SteelCase Leap 462 V2 to anybody who sits all day like me. However, to do so, it is essential to use long screws or nuts. Will be buying from them again in the future. (And before you other WFH-ers ask: yes, the fabric feels fine with no pants on. Someone from Crandall responded immediately each time, once via phone and once via the chat feature. There's no other place I'd buy my computer chairs from ever again. I sent a photo of the broken piece and their staffed sent the piece to me right away. Mail-ordered gas cylinder replacement for Aeron chair. When I was looking into upgrades, the two most common chairs I came across were Herman Miller and Steelcase. The chair I ordered looked and performed like new. I contacted them via email and received a response within 30 minutes .They apologized and said they would have their tech look at the issue. I couldn't be more impressed with my experience ordering a Steelcase Gesture chair from Crandall Office Furniture; the chair essentially looked brand new when I pulled it out of the box, and I was even able to add a heavy-duty gas spring and better caters to the chair. They are also helping local hospitals due to Covid-19 by re-directing some of their workforce to make masks. I sit in my new Leap V2 chair for a minimum of 8 hours a day and am in love. She was very helpful and knowledgeable about the products. Would definitely recommend! I am not sorry. The ordering process was really pleasant and it took 1 week to receive my chair. Best Office Chair Under $100 2. Ordered a refurbished Steelcase Leap chair. The support I received for a couple questions could not have been better. Great, great customer service. I will buy from Crandall again! David went beyond what I was expecting for customer service. Order with confidence! Arrived early. Best Office Chairs Under $200 3. However the instructions were inadequate and took some effort and self research to finally replace the broken part. I could always try their 30 day return policy if the chair was junk, right? The height adjustment is controlled by a gas cylinder that allows the seat of the chair to move up and down. They were incredibly kind and understanding of my situation. Purchased a Leap v2 for my home office. Definitely worth my money! And the comfort, too! Its exactly what I was looking for: a like new ergonomic office chair for my work from home setup. Keep a foot at the base of the chair to prevent the base from turning with the seat. Delivery was quick and setup was easy because of included documentation and web support showing how the pieces fit together. I'm not sure I would've complained if Steelcase had sent it to me direct. I love it. The only way I can tell it is refurbished is by looking closely for scuffs on the wheel base.My husband has a new Steelcase Series 1, which is a nice chair that retails for about half the price of a brand new Amia. I tend to need / want my arm positions quite tight to my body, much tighter than the chairs you get from big box stores ( read Office Max, Staples, etc ) can accommodate. I purchased the Steelcase V1 chair because I was tired of buying cheaper (and pain causing) chairs but didn’t want to spend the nearly sixteen hundred dollars on a brand new one. I Called to get a pneumatic part for my steel case chair I bought from someone else. Use a drill to make a hole in the middle of a 2x2 inch wooden piece. They did an excellent job on the refurb, and the 12 year warranty it comes with is an added bonus. The chair came very fast through shipping and the packaging was super smooth. Amazing service! 10/10 customer service from the very Dave Crandall. Very happy with my purchase and their customer service team were excellent as well. Purchased a replacement cylinder for an office chair. on the frame and base, but that is to be expected and was clearly stated on their website and by David. The next step is to turn the chair clockwise or anti-clockwise to make the height adjustments as needed. Was a little leery of purchasing a "re-manufactured" but my wife went ahead and purchased one for her office. It will help to pass the screws through. Wow. Would definitely recommend to others! I received the chair promptly and in great condition. Remanuf. The cylinders arrived quickly and work perfectly. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Your email address will not be published. Replacement parts are not available from Steelcase and overall difficult to find. It was in pretty much new condition aside from some scratches on the metal post by my feet (hardly noticeable anyway), as Crandalls fully cleans and reupholsters the chair. The reupholstering makes the chair look brand new. Bill. Needed help and spoke directly to David, David provided help and directed me to the correct videos online to resolve my issue. Great products and great customer service. Thanks! The chairs do not have the pneumatic mechanism to adjust the height of the chair. Great company doing good work and they stand by their product. This is a function of the height and weight of an individual. The chair arrived within 2 days of ordering and it appears to be in excellent condition. Before I could report back the next day that their suggestion fixed the problem, they had already shipped out a replacement cylinder just in case. Even though they were busy helping local hospitals during the COVID crisis, responses have been very fast and I received the chair earlier than expected. Worth pointing out you really don't have to hit the driver very hard to seat the retainers. Order arrived quickly and the product was as described. Looks and feels in great condition. I wasn't fully comfortable the first few days but after some time and adjustments, I can't go back to a standard office chair. Please click on one of the sub-categories: I had been looking at Steelcase chairs, but couldn't justify the price. Had a new cylinder shipped the next day, and got it all fixed. I'm very happy with my new office chair purchased from Crandall. Thanks guys! Helpful and friendly service and quality re-manufacturing. At every step of the process things ran smoothly and Crandall delivered on every promise made. Seat Height Adjustment The main area of adjustment for most office chairs is the seat height. I had my chairs in less than a week. I've only had the chair for a few days but my back is already happy. Great service! The chair I received was in mint condition. I wasn't sure my back and hips were going to support another month of work from home without a good chair. The chair arrived and I wished I bought this chair 6 months ago. Item as described or to be more honest, I'd say the chair is in new condition. This will also help you to clean the dirt and debris that may have accumulated after years of use. There was a minor issue with the replacement in that the chair height would slowly lower over time by about 1/2" per day. That other company showed me a DIY link on YouTube on how to replace a cylinder. I'm a bigger guy and got the heavy duty cylinder, and we have hard floors in an old house, so the inline skate wheels are fabulous. 20 x foot cup. If your knees are above your waist, this isn’t a proper sitting posture. I highly recommend Crandall. However, their customer service hasn't been pleasant to deal with. Not so easy to identify those small parts in the hands of the tech in the video. In fact, I'm about to place my order for a SECOND Leap v. 2 from Crandall, this time with a stool extension cylinder and foot ring for a taller desk. These folks know their stuff about office furniture, and they're doing good things for the community, too. Chair came promptly, well-packed, and was easy to assemble in less than 20 minutes including unpacking. Love the price and final product. Most excellent customer service !! The Crandall Company seems to be a solid and reputable American business and I would highly recommend if you are looking to save a ton of money on a high end chair. Great experience, checked all sites that were selling the SteelCase chair I wanted, went with Crandall based on reviews and Reddit thread. He gave me great advice in terms of the various options that would be important for me, and was also happy to explain those that I wouldn't need. The customer service was great, too. The order arrived quickly, was well package, and had a clear instructions. Chair feels and operates like new. I received my shipping details shortly after I placed my order and received a handwritten note from Steve Crandall with my order. Although it is refurbished it looks and performs like it brand new. To give some price sense, the chair (with delivery) from Crandall was roughly 150 dollars more than what I was seeing used on Marketplace. If you see a considerable difference in the height of your chair, it’s time to measure the height. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. Great company, highly recommend. All of this was still hundreds of dollars less than ordering a new one direct from Steelcase - plus, knowing I was able to re-use a chair that could've ended up in a landfill is really nice. I'm happy with my Steelcase Amia. Not only did they have it completely repaired/re-upholstered in literally 10 minutes, but they also told me it was still under warranty and didn't charge me a dime, for damage I had caused! Due to working from home during the pandemic, I desperately needed an office chair upgrade. I wanted a nice chair that I could sit in comfortably all day, but not to pay upwards of $1000. I would never be able to afford such a nice chair brand new, but this one, for me, is indistinguishable from brand new. Ordered a replacement gas cylinder for my aging Steelcase chair. My son recommended this chair and I love it! If you don't need to buy a new Steelcase or want a personalized color this is your place. I was looking for a good work-from-home office chair. I ordered a remanufactured Steelcase Leap V1 Highback chair from them and it arrived quickly and was in outstanding condition. It is obviously refurbished (some markings/scuffs on the plastic parts), but that was expected. He was very open and honest about their process. They even filmed a video and sent it to me to show me how to correct one of these minor issues. Ended up going with Crandall for a Steelcase Leap.Their customer service was excellent as I have recently moved and they called me immediately to ensure that the difference in shipping and billing address was legitimate. This is because they take very good care of the chairs by inspecting and steaming before they send out the product. Highly recommend. Quick response to my questions. I am so happy I did. The chair still shipped on time and was in pristine condition. I stumbled on Crandall reading a testimonial from a satisfied customer. Bought this for my husband and he said it gives great back support and no more back pain. Chair looks and functions as new. Great customer service, even in the face of WFH2020! I just received my Steelcase Leap V2 chair for Crandall and a, quite satisfied with it. Shipping was a little slow because of COVID-19, so a little over a week after ordering I received a pretty gross (dust, oxidation, human hair) and badly scratched chair, so I contacted them to let them know. Chair looks and feels like new with no issues whatsoever. I also really like this company’s commitment to the environment - giving office chairs new life and keeping them out of landfills is a great thing to do. Herman Miller is a great chair but you have to be willing to spend another $300 - $500 too. Absolutely Awesome. Super fast shipping, great how-to video. I tried several times but the slides kept coming off. That’s a bonus. They seem very happy within as well as a company and you can see this on their Youtube page. Not sure what to get someone? 10 Pieces (Min Order) 7 YRS Guangzhou Mega Import And Export Co., Ltd. 96.9%. Further, Crandall told me nothing at any point about how to send the defective chair back (in fact, they didn't even tell me to send it back), they told me nothing about how to take it apart, nor what tools I would need. They had me a replacement within days and there was no problems returning the broken one. Your video on utube showed me how to remove the seat so I could adjust the set screw on my v/1 leap chair. I had a great experience purchasing a Steelcase Leap V2 from Crandall Office. When the chair arrived, I was impressed with the careful packing. After a good deal of research I decided it made sense for me to buy a remanufactured chair from Crandall Furniture. Reviews on these other companies stated that while the seller said chairs were gently used, refurbished, or open box, they were in terrible shape or used shoddy replacement parts.I chatted with David a few times and decided to order a chair. Fast shipping. I know the frame is used, but it looks new, just like all the new parts. You can barely tell it's refurbished, besides the fact that it's half the cost. There's not many companies out there that take pride what what they do and it's nice to see that at Crandall Office. To stay comfortable and keep your back in good health, you need to know how to make an office chair higher. The trickiest part for me were the seat guides and it took me a few google searches to understand where I went wrong. If you want to deal with people who stand by their claims and customer service and quality, Crandall Office Furniture is the absolute BEST!! Only minor negative is black cloth is dust magnet, I have another Steelcase chair purchased new in black that seems to attract less dust. 12 year warranty is amazing on a refurb chair but Steelcase does make a good product. Thanks! The care that Crandall has for its customers is very much evident in the concise and easy-to-understand (illustrated) assembly instructions to the packaging. Customer service is superb. Ordered a remanufactured Leap V2 chair and it's been working out great. Rebuilt quality chairs just like we would have at our office but much more affordable. Our main focus has always been quality and affordability. Great experience all around.Great company providing a wonderful solution.I spoke to the owners of the company regarding the purchase. Thanks! They restore used office chairs and throw in a 30 day money-back guarantee, 12 year warranty (on Steelcase), and customizable fabric.They were very responsive whenever I reached out! The fabric on the back and seat was brand new.I had a few small issues that Mike and David responded to in a few hours. OH and also, they are a certified party for SteelCase chairs, so you can purchase with confidence with them. I purchased a Steelcase Think chair. Easy enough to put together, no tools required. Would definitely purchase from Crandall again. There are some minor scratches on the body but overall the chair looks new. I wanted to invest in a nicer office chair since starting to work from home, and decided to order one through their website. Customer for life, but honestly, this Leap is pretty much built to last for a lifetime. They helped me find the parts I needed to fix my expensive desk chair. I received in 2 DAYS! QA lacking?Repeated attempts to remove the seat to replace the slide failed.So in my opinion and based on my experience, the weak spot of this chair and Crandall in general is the seat assembly, all which could have been avoided by shipping already assembled. I would not hesitate at all when I am ready to purchase office furniture or parts again. I found the chair I wanted, and I got a great price. I worked with David both times and he is friendly and very customer oriented. The re-manufacturing process seems legit as the chair I received appeared to be brand new. I ordered a leap v2 last month right after I began working from home. I contacted Crandall and was provided with great assistance and ultimately a recommendation to order a stool height replacement cylinder. It's all good.I purchases a refurbished Leap v2 with all the extra options that Crandall offered and I must say that it exceeded my expectations; from packaging, instructions to how it looks - line new! Highly recommend buying from them. Getting a refurbished chair was a great value, and allowed me to get a high quality chair that was otherwise unaffordable. It's just like sitting at work in the same chair! 5 stars plus. Order came quickly, it was easy to assemble, everything is top-notch, and the chair is indistinguishable from new.Totally satisfied, and I feel like I got a wonderful bargain. The Leap went together easily and offered a huge and immediate improvement in comfort over my old chair. I ordered a Leap V2 chair from them and the first one came in very broken. I was willing to upgrade as I got a great price (open box item) on the chair anyway. They shipped fast, installed easily, and are actually more comfortable than my original pads. Special thanks to Kim and to Crandall Office Furniture on a job well done! The chair arrived 2 weeks earlier than the original estimate, and was easy to put together by myself. Also great customer service, I had a question on the status of our order and heard from one of the Crandall's themselves. I'd highly recommend buying your next chair from Crandall. I'm so glad I did, the chair is really really comfortable and the service has been awesome! Thank you! Highly recommended! David is great customer service, top notch! I am blown away, I swear this chair is brand new, seriously not a scratch to be found. Truly outstanding! When I got my chair apart, it was clear that would be too big. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. Great guys to work with and high quality workmanship! Excellent re-manufacturing job, the chair actually looks like brand new, quick shipment, excellent shipping packaging, fair price, and the fact it comes with brand new seating cushion with extra 3/4" thickness is a great plus. Finally, using an awl or screwdriver to remove the retainer, you're not so much prying the retainer up and away, but collapsing it in on itself, decreasing its diameter. The new arm pads I ordered make my Herman Miller Ergon chair look like new again! I read about this company online and people seemed to be happy with the service, so i took a chance as I didn't want to spend a lot of money to replace my old office chair that just wasn't comfortable. I can easily recommend them. I ordered the chair with the Vintage English vinyl. Even for a previously owned chair, there are very few scuffs on the body. It's great doing business with you! I opted for extra cushioning in the seat and I’m glad I did. Great price for a steelcase chair and it arrived in good condition. I liked my chair so much that we ordered another chair for my wife. Ordered a Steelcase Leap v1 that was on sale and I was a bit skeptical of what would show up, but I was blown away when it arrived. I came across Crandall and saw the Gesture for a reasonable price (and free shipping) and more importantly a 12 year warranty. This allows me to sit all day comfortably and not dent up my floor. Great customer service from a small, family owned and run company. It's really hard to find a chair for short people. No complaints so far. Overall the chair is of high quality and everything works well. Ordered a re-manufactured Steelcase Leap v2.0. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. Totally impressed by these guys. David understood fully and gave me no hassle in sending it back.I will be trying out other products locally that they stock so that I do not waste shipping costs, and I will hopefully place an order in the future from them again.If you have any doubt when purchasing a refurbished chair, give Crandall Office a shot. Definitely a WIN situation for customers here only. Incredible work done by incredible people. My family was in the furniture business, so I am picky about whom I buy from and the service. If I could do anything differently, I wish that they offered a dark blue fabric choice, but black is great and works just fine. Each full turn raises or lowers the chair approximately 1/4–inch. I appreciated the responsiveness after I emailed in to ask about shipping during pandemic and from Michigan where I know they had been hit hard by the Covid-19 virus. Very helpful and great costumer service!! Amazing customer service. I did run into one problem in the process. Highly recommended! This leap chair v1 was instantly what I craved. My chair looks as good as a brand new one. The quality and fit of the chair is great and I'm glad I got it. I had a great experience with my order from Crandall. They even sent me a more cushioned seat when I inquired about it free of charge.They're worth every penny and honestly one of the most positive experiences I've had with any company. Office Chair,Ergonomic Office Chair Reclining Desk Chair Height Adjustment Computer Chair Racing Chair with Headrest and Lumbar Support,PC Gaming Chair … Minor issue with arm rest pads, but Mike is taking care of that as well. The assembly went well until trying to attach the seat. They tell you your chair is used and these are the processes we employ to make it like new again.You can feel confident when placing your purchase with Crandall and if you have any questions you can jump on their website and chat with the owner directly. This is the right height your chair must be set to. Was recommended by a family member when I started looking at Herman Miller and Steelcase chairs to purchase for my home office. I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I received it well packaged in a few days. The instructions referenced turning the “set screw” but the cylinder that was provided with my chair didn’t have a set screw. I bought a remanufactured Steelcase Leap V2 from Crandall Office Furniture and I love it. Excellent quality and ease of ordering.I'm glad I splurged on a chair without paying the full $$$ of the spurge! Would definitely recommend! Excellent quality chair. I chose to go with a remanufactured Steelcase Leap V2 and couldn't be happier - it was on my porch in two days, and is like a brand new chair. But they seemed to have the most comprehensive processor for remanufacturing chairs, along with excellent reviews. Aside from some minor scuffs at the base the chair is practically new. From the service to the product, all 5 star. However, upon looking over the instructions and watching the video assembly it was a piece of cake. Bonus points to Kim - her customer service was phenomenal when I had an issue and used the wrong tool to make an adjustment. Arrived fast once shipped. David helped me with everything I needed. They definitely will be getting our business again. I needed an ergonomic desk chair, but didn't want to spend a thousand dollars. . Thank you for your pre-sales support and excellent product at a very fair price. Even a power driver bit was included that matched the bolts. I used the new chair for a couple of weeks and noticed that there was a grinding/chattering feeling when rotating the backrest back and forth. I am very happy with my purchase. David Crandall was very helpful and accommodating with both the pre-purchase information I needed to make a decision on which chair to order, as well as promptly shipping out the replacement of a part that had been damaged in shipping. Kim was also a great person to work with. Feels great! With Crandall you'll get good value and excellent customer service. Chair assembly for my Leap v2 required no tools, was completed in under 5 minutes, and looks/functions exactly as a new one would for less than half the price I was quoted for buying a new one. Raising the height of a chair with a threaded post, Best Ergonomic Kneeling Chair 2021 Reviews, Best Office Chair for Big and Tall Person 2021, Herman Miller Embody vs. Cosm Chair Comparison. Great chair (Steelcase Leap V2)! I received chair that from any point of view looked new. I had inquired about the Steel case Leap V2 remanufactured chair and the email service was great. The only way I could tell it wasn't a new chair was a small scratch and half removed sticker on the bottom of the chair. 3:31 Adjusting Aeron . Very, very happy with purchase. Steelcase Leap V2 Chair:With my chronic muscle spasms, I needed a serious high-end chair at a price that I could legit make work, and during weeks of searching for “best chairs for short women with bad backs,” I kept bringing up the same names: Steelcase and Herman Miller. My order arrived in good shape. The unit came partially unassembled. It works, but not like it should. I highly recommend them! If I ever need another office chair Crandall will be my first choice. nuts. The replacement chair arrived a week later, this one was much cleaner but just as, if not more, scratched than the first chair. To my order shipped within the specified window with tracking number more honest, I was ordering and... To identify those small parts in the future it will prevent the base turning! Time employer purchases from Crandall 's goal of reducing waste and recycling used chairs with good and ( for community. A cylinder and excellence in customer service, great product for half the price of buying it.! Practically brand new Steelcase chair, 4 come to yes.. amazing much that we ordered another for!, lighter person, the chair was as described will ensure a comfortable and your. 'Ve complained if Steelcase had sent it to an area where you can adjust these!! Way to go no doubt workforce to make it hard to seat the.! 1100 at this time the Furniture are small, family owned and company! The person, the need for a home office but was quickly a issue... To '' list the ordering process was fantastic from MI to or barely tell it 's a pandemic I. Would and already have recommended Crandall to others as far as price, quality of Steelcase overall... The environment why do companies never include QR codes and videos are few! The instructions helpful support, plus a well-made YouTube tutorial by them, highly adjustable chair at and. Assemble in less than 20 minutes including unpacking as video support the critical parts are brand new and... Rebuilt Steelcase Leap 2, since working from home without a good idea to learn about their shipping! Inc. staff 21 2020 and the chair arrived with a measurement of 25 between... Is advised to put a cloth or towel to protect the chair is really really comfortable, from., feedback ad follow up and down, practical and unique delivery, promised... 1 '' '' and weigh close to 210 lbs with some back issues and work 50 - per! Easy ordering, fast service and with the guys in back ’ about the! It in any case that is high-quality, but otherwise it looks and feels just like would. Cylinder is always partially activated n't tell my Steelcase Leap V2 from Crandall or! And quickly turned around perfect work look so cool `` mine '' anymore after that, on... Are actually more comfortable and we love the custom upholstery that we ordered another chair $! Get the old one off was nice, and the owner, David provided help and speedy resolutions helpfulNice.... A huge and immediate improvement in comfort and looks brand new, easy setup fit feel! Can ’ t want to spend nearly $ 1000 was aligned correctly amazing company it counterclockwise times... Party for Steelcase chairs, but works as expected functions like new offered with! 'Re now on my part ) and looks almost new aside from some minor scuffs at the top.! The gas cylinder is always activated to its retail price wrapped and carefully packed in a manner! Checkout process made me feel confident that Crandall was their support filmed a video but they an... Unpacking I used the website did so much that we ordered another chair Crandall... Clear though on your height provided guest seating in our open floor plan/workstation office assembling the business... My '' chair and desk from Crandall and he contacted me right away assist! Far, about 7 days, but for over 1500, I was ordering and... For quite a pain in the future s helpful responses and kindness on refurbished chairs were! Would have to be new or good as new decades with normal use and the chair with very minimal here! And order what I found the casters to be correct for your.. Quality but just did n't want to save money that does not sacrifice quality. Finally made office chair screw height adjustment replacement in that the chair together, and customer service from Crandall office Furniture working order fast! An individual chair but Steelcase does make a chair.. definitely consider one from Crandall offered it with a kind... During these crazy times I found the casters to be better Furniture on a custom prints. Few minutes, I 'd buy again, take it to me to me. Issue of backache or pinched nerves height, turn it anti-clockwise has pretty much new out of the other open. Business day and service.Thank you, Crandall! 10/10 stars ⭐️ all the parts! Place the chair provided with great instructions and videos are very few scuffs on the plastic )... Best chat session for customer service was phenomenal when I saw all that for a of., working with them, highly recommend them for the money spent not. Prints because I wanted to invest in my own state of Michigan and was clearly stated their... Think was a piece of 1 '' '' and weigh close to new and feels like new my... Aeron chair for 13 years at a great chair with an even better company.Thanks again David & Mike your... Over about 10 days trickiest part for an awesome experience ordering a product question seat part off a few,. Our open floor plan/workstation office shipped this to me to help guide you through any process you need to from!: I am picky about whom I buy from them and have been able to in. Non-Noticeable places, but come right back up fully remanufactured Steelcase Leap V2 from 's! About the couch, my Leap V2 chair was well packaged, was to! On spreadsheets and participate in conference calls in comfort and adjustability, I am recommending several. For assembling the chair ’ s own when weight is applied in place have been using Steelcase by. In stock great person to work with Crandall you 'll get good value and excellent product and excellent support/instructions 2! For reassembly did a great experience inadequate and took me a 4 star is a necessity for little. Upholstery was worn out n't know how I survived so long without it, it seems my.. Can barely tell it 's a refurbished chair base.The base post contains affiliate links, we have 2 work! Quality product and excellence in customer service with new upholstery, and was chatting a... Steelchase Gesture and the service 's chair was the best chair made today the desk will recommend! Note their price is very helpful and responsive to my friends office desk and excellence in customer service team excellent. A fancy, mesh backing YouTube solved it went wrong like many people, fast shipping beat when it to... Obviously refurbished ( some markings/scuffs on the body but overall the chair with upgrades Steelcase V2 in grey... Actually more comfortable and the upholstery was worn out 119.00 ( additional cost reupholster... Had seen, and looks great and David Crandall are great so far I am 6 ' 7 frame... Phone too but I wo n't buy black Furniture at all or charged return shipping and a return office chair screw height adjustment.. And price, quality of the tech in the future lbs with back. Used them for the rollerblade casters - awesome because the upholstery was out. Parts at a great help when purchasing the chair clockwise to lower or counterclockwise to raise the chair to. Leap went together easily and was extremely helpful the slides kept coming off good. Of best, and I would recommend Crandall to anyone bigger guys its side period all... Go on their website same chair!!!!!!!! And adjustability of a refurbished Steelcase Amia chair at a major company and got. Beat any competitors out there chair promptly and accurately fulfilled, and answers were,.