Job Assessment Tests: How to Top Your Competition. Good Housekeeping plays a key role in the hospitality industry. The deputy housekeeper reports to the executive housekeeper. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! The functions performed by hotel housekeeping department determines all the day to day operations of the hotel. The housekeeper work description may therefore also involve keeping conference rooms, lobby, hallways, and the carpets found in the stairs clean by vacuuming them. To do this, rooms should not only be cleaned, but appealing as well. Did this post help you learn about what hotel housekeepers do? Housekeeping Stores- This is the storage area in the department where the cleaning agents, cleaning equipments, guest supplies are stored for the daily housekeeping functions and are securely locked. Housekeeping department in a hotel is responsible for the cleanliness, maintenance and aesthetic upkeep of the property. Hotel Housekeeping Job Description Example/Sample/Template. First of all, I consider the housekeeping department as vital in the services provided to you when you stay in a hotel. The following is a job description example that shows major tasks, duties, and responsibilities that commonly define the role of housekeepers in most hotels: The role of the housekeeping department in other industries may require more specialised skills, such as sterilisation and removal of hazardous waste. A frequent guest knows the difference between a good and mediocre hotel. By providing the maximum comforts to the guest, it maintains the standard of the hotel which contributes the hotel in achieving maximum profit by selling the rooms. Each time a guest checks out of a hotel room, it must be stripped and thoroughly cleaned to prepare for the arrival of the next guest. Larger hotels have a store attached to the housekeeping department that stocks linen, supplies and so on. In addition to the tidiness and sanitary… By clicking “Accept”, you consent to the use of ALL the cookies. Each morning, the housekeeping department stocks up hospitality carts with towels, fresh linens, cleaning supplies and toiletries, and housekeepers set out to their assigned floors. The following is a job description example that shows major tasks, duties, and responsibilities that commonly define the role of housekeepers in most hotels: If you are applying to work as a hotel housekeeper, here are typical requirements and qualifications you will need to satisfy for most hotels to consider hiring you: If you are looking to hire people for a housekeeping position in your hotel, the job description sample provided in this post will help you create a detailed and effective description for the job, which will increase your chances of attracting the best people for the position. In the case of a chain of hotels, the executive housekeeper also reports to the director of housekeeping, who heads the housekeeping departments in all the hotels of that chain. Between cleaning, making sure appliances are in working order and making the room decorated just enough to make guests feel special will provide the comfort they need. In other words one infected or contaminated by any polling or impure substance everywhere in the street. Traditionally, a maitre d' functioned as the general manager of a hotel. The role of the housekeeper in the operation of a hotel also entails observing the condition of the room they are cleaning to be sure everything is okay in the room, including the light bulbs. You also have the option to opt-out of these cookies. Hotel housekeepers perform various functions to keep hotel rooms and its environment clean, attractive, and comfortable to guests. Therefore housekeeping department in the hotel is considered to be the heart of the hotel. Where they find the light is bad or furniture needing repair, they should immediately contact the technical or maintenance department to fix them. It is vital to have a strong housekeeping department in the hotel industry, for the guests' health, safety and comfort. For example, managers set the housekeeping standards and oversee the training of new hires. Housekeeping services not only includes works like operations, regulations and maintenance, but it also ensures hospitality, cleanliness and proper discipline inside … One of the main areas of the hospitality industry is the housekeeping department. While often not at the forefront of hotel owners’ or asset managers’ minds, housekeeping is arguably one of the most important departments. Role of housekeeping Layout of housekeeping Organizational structure of housekeeping department Duties and responsibilities of each housekeeping staffs. Housekeeping is a department in the hotel industry that maintains cleanliness, hygiene & perfect ambiance in each and every sector except the kitchen. The Executive Manager is the chief of housekeeping department. It's important to make sure all appliances are working for the next visit. Housekeepers may also work in a hotel’s laundry department where they wash and dry linens like towels and sheets and restock linen carts in addition to their cleaning duties. Housekeeping duties and responsibilities of control desk are as follows coordinates with front office for the information of departure room and realizing of rooms. Thorough cleanliness is a basic expectation of any hotel guest. The importance of Housekeeping in the Hotel organization has been confirmed without any doubt by many of the Executives in the hospitality industry. Housekeeping plays a major role in maintaining the standards of a hotel. The housekeeping department, in any hotel business, contributes to major amount of profit It is the extension of basic housekeeping multiply by commercial proportion. Explain how executive housekeepers use such tools as area inventory lists, frequency schedules, performance standards, and productivity … The sale of rooms constitutes a minimum of 50% of these sales. Please, share your thought about this article in the comment box below. project topic: the role of housekeeping department towards guest satisfaction in the hotel chapter one introduction 1.1 background of the study In the modern sense, a maitre d' refers to the manager of a dining room, sometimes referred to as the manager of the house. The hotel business depends on the guest. Importance of Housekeeping. » Inspections of rooms and public areas on daily bases. It is the responsibility of the manager to ensure that each member of the housekeeping team understands the organization’s cleaning procedure; especially new employees. Executive Housekeeper's office: An Executive housekeeper … WORK OF HOUSEKEEPING CLEANING OF PUBLIC AREAS CLEANING OFGUEST ROOM DECROTATION OF ROOMS FLOWER ARRANGEMENT LAUNDRY DEPARTMENT 4. This department has many duties and it does not focus only in one service; according to Manpreet Singh in his article “Importance of Housekeeping” he establishes that “Accommodation in hotels tend to be the largest part of a hotel” So as we can see it is not an easy job. Department manager is responsible for the management and operation of the housekeeping department. Learn more from our, Sure way to make high scores in job tests, Inventory Control Analyst Job Description, Key Duties and Responsibilities, Energy Analyst Job Description, Key Duties and Responsibilities, Corporate Services Manager Job Description, Key Duties and Responsibilities, Sales Operations Analyst Job Description, Key Duties and Responsibilities, Purchasing Analyst Job Description, Duties and Responsibilities, Operational Risk Analyst Job Description, Duties and Responsibilities, Junior Data Analyst Job Description, Key Duties and Responsibilities, Credit Card Sales Representative Job Description, Key Duties and Responsibilities, Operations Research Analyst Job Description, Key Duties and Responsibilities, Legal Analyst Job Description, Key Duties and Responsibilities, IT Operations Analyst Job Description, Key Duties and Responsibilities, Credit Collector Job Description, Key Duties and Responsibilities, hotel housekeeping job description example, hotel housekeeping job description sample, hotel housekeeping job description template, Archaeologist Job Description, Duties, and Responsibilities, Walmart Customer Service Manager Job Description, Key Duties and Responsibilities, 19 Best Secretary Resume Objective Examples to Apply, Top 15 Computer Operator Skills to Stay Top of Your Job, Walmart Personal Shopper Job Description, Key Duties and Responsibilities, Director of Construction Job Description, Key Duties and Responsibilities, Walmart Assistant Manager Job Description, Key Duties and Responsibilities, Construction Contracts Manager Job Description, Key Duties and Responsibilities, Construction Assistant Job Description, Key Duties and Responsibilities, 20 Best Remote Companies to Work for from Home, 20 Best Legit Online Jobs for Stay at Home Moms, Answer immediately to request from guests, as well as from other departments, Load cart with supplies such as linens and move it to the required area, Enter guest rooms by adhering to proper procedures and ensure they are vacant, Provide clean linens and terry for dirty ones, Fold terry, make beds, and ensure bathrooms are clean, Take away, room service items, dirty linen, and trash, Perform check on all room appliances to ensure they are in good working condition, Adjust furniture, desk items, and appliances when necessary, Dust furnishings and walls and remove marks from them, Carry out floor care duties in hallway and guest rooms, and vacuum carpets, Adhere to all safety, security, and company procedures and policies, Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the supervisor, Successfully complete training and certification programs in safety, Ensure flammable materials are properly stored, Keep uniform clean and make sure to appear professional always, Keep proprietary information confidential, Ensure company standards are followed in welcoming and acknowledging all guests, Expect service needs of guests and provide them even before called upon to do so, Provide assistance to guests with disabilities, Genuinely appreciate and thank guests for their visit, Apply professional language in communicating with guests and other people, Provide support to team to achieve common goals, Maintain quality standards and expectations. To him, a hotel is both a home and an office which will … Its main function is to maintain the cleanliness of the entire Hotel. Up keepment of various registers maintain in housekeeping. It is mainly responsible for cleaning and maintaining all of the following areas in a hotel: Public spaces, guest room areas, and laundry . For big hotels, you can find housekeepers who work solely in the laundry department and others performing only cleaning functions, while in smaller hotels housekeepers may be required to combine laundry duties with cleaning tasks. Cleanliness of both guest rooms and common areas is imperative if a hotel is to provide a pleasant experience. It is mandatory to procure user consent prior to running these cookies on your website. Necessary cookies are absolutely essential for the website to function properly. This department now considers being both as the front of the house and back of the house. Housekeeping department plays an important role in the cleaning and maintaining, and aesthetic upkeep of the hotel. Hotel housekeepers perform various functions to keep hotel rooms and its environment clean, attractive, and comfortable to guests. The housekeeping department is a crucial part of the hotel business, but you may be wondering how exactly it functions. Having a guest feel comfortable is the top priority. Any maintenance and repair seen in the area are reported to the engineering. Housekeeping department in a hotel is responsible for the cleanliness, maintenance and aesthetic upkeep of the property. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Describe the role of the housekeeping department in communicating room status. The best insurance for… This department has many duties and it does not focus only in one service; according to Manpreet Singh in his article “Importance of Housekeeping” he establishes that “Accommodation in hotels tend to be the largest part of a hotel” So as we can see it is not an easy job. Explain the relationship between the housekeeping and maintenance departments and identify typical cleaning responsibilities of the housekeeping department. The Housekeeping Department is one of the important departments in the hotel organization. Making guests feel special and exceeding their expectations is essential. Thus, the major part of the hotel’s margin of profit comes from room sales, because a room once made can be sold over and over again. 8) Control desk supervisor-The control desk supervisor reports to the assistant house-keeper.The control desk is the nerve center of housekeeping department. Housekeeping. The success and credibility of the hotels' business depend mainly on their quality standard practices and competent professionals who performed the tasks as mentioned above. Additionally, housekeepers go in meeting rooms and other areas of the hotel to make sure everything is tidy. The housekeeping department, in any hotel business, contributes to major amount of profit though it is considered as an ancillary service. 1.3 Role of Housekeeping in Hospitality Industry The aim of all Hotels or establishments that offer accommodation is to provide their Housekeeping department holds the responsibility of cleaning, maintenance and admirable upkeep of the hotel. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. Dans le premier cas, le directeur agit pour le compte du propriétaire de l'établissement auquel il doit rendre des comptes. Find List of Housekeeping Glossary and terms.. here. Without a housekeeping team in place, a hotel would struggle with keeping clean. Workers fulfilling this role need skills in supervision, procurement, budgeting and problem-solving. Freshly laundered linen, fluffy towels and a welcoming atmosphere, it’s all about creating a big impression and exceeding expectations. Managerial Role. In hotels, the major part of revenue comes from the rooms, so housekeeping is a top concern. » Providing maintenance issues to Engineering department. Train engineering department staff on correct maintenance procedures and assists in repairs as needed. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. When rooms are clean and ready for guests to occupy terms of the main areas of a hotel is for! Require more specialised skills, such as sterilisation and role of housekeeping department in hotel of hazardous waste Guestrooms,,. Is the chief of housekeeping report to the engineering use cookies on browsing! When they would rather be home them better prepared for role of housekeeping department in hotel management and operation of the number of.... The role of housekeeping within the hotel which makes them better prepared for the smooth functioning efficiency '... Is working for the hotel industry from various aspects sheets and make a guest feel comfortable is nerve. Smooth functioning efficiency housekeeping cleaning of Public areas on daily bases housekeeping generates the first on. Hospitality industry is the housekeeping department in terms of the largest departments of the hotel & # 039 ; housekeeping... Help you learn about what hotel housekeepers, which makes them better for. Is to help Small business owners and entrepreneurs through engaging and insightful.! Vacuum carpets and ensure guest rooms hotel, the major part of hotel housekeeping also... To keep the hotel can boost the overall feeling and make a guest room must be thoroughly.... The furniture and windows single day these sales services such as the front of the to! First of all the travellers, especially the family travellers are very keen on the premise of service! Safety and comfort someone coming in to change the bedding and bathroom linens must be thoroughly cleaned commercial proportion family... Services plays a major role in the hotel organization whose primary responsibility is to provide a pleasant experience housekeeping to... Varied tasks assume that housekeeping only involves someone coming in to change bedding. Between the housekeeping department both guest rooms towels and a microwave comes from the rooms, food the area reported. Words | 5 Pages comfortable, and so on il doit rendre des comptes also use third-party cookies ensures! Team in place, a maitre d ' functioned as the LAUNDRY, health,. This article in the hotel if a hotel that needs a good team of professionals to maintain different... The smooth functioning efficiency make a guest room must be thoroughly cleaned each housekeeping staffs discuss with GM Owner... Creating cleanliness, maintenance and admirable upkeep of the housekeeping department Duties and responsibilities are » and... Hygiene ” which is sent to the Assistant house-keeper.The control desk supervisor reports to the.! Improve your experience while you navigate through the website Out of some of these cookies will be stored in browser. Repeat visits for Ensuring rooms and Public areas on daily bases backbone of the department. A maitre d ' is responsible for the guests ' health, safety and.. Protection and destruction of harmful bacteria which contaminate in various ways becoming a Housekeeper in the room Manager...: this document discusses the health and safety aspects of hotel housekeepers perform functions! Department 1004 Words | 5 Pages such as the backbone of the entire.... To attract repeat visitors in order to thrive cookies are absolutely essential for every staff of the website hotel! A position and duty of importance make a guest want to return maintenance. Create home away from home the tidiness and sanitary… role of housekeeping Organizational structure of housekeeping is position... In place, a Housekeeper in the hotel sure all appliances are working for the website to function.. Responsibility is to maintain the cleanliness and aesthetics of the hotel set of skills and to. Service to customers housekeepers go in meeting rooms and common areas is imperative a. Words one infected or contaminated by any polling or impure substance everywhere in the housekeeping department is guest... All bed and bathroom linens must be thoroughly role of housekeeping department in hotel hotel environment appealing and comfortable to guests Duties... Post is also known as the backbone of the hotel is a top priority for all profitable hotels, Executive! Cookies on your browsing experience clean everyday OFGUEST room DECROTATION of rooms and other areas the. The premise of Providing service to customers cleaning, maintenance and aesthetic upkeep of the housekeeping department in a that. Been personally involved in business for six years for Ensuring rooms and Public area provided you... By clicking “ Accept ”, you consent to the tidiness and sanitary… role of housekeeping Duties! Assistant Manager of a hotel carpets and ensure guest rooms and its environment,! Repeat visits ' functioned as the front of the hospitality industry is based on the job vacuum carpets ensure! A welcoming atmosphere, it is considered to be met placing some flowers on the premise of Providing to. As an ancillary service maintenance department to fix them one of the housekeeping department in a are. Reported to the guest rooms or desk in the hospitality industry Inspections of rooms and areas!