To speed up processing of your case, please provide an image of the receipt when you submit the form. We've created these shortcuts and apps to try to help customers like you (and ourselves!) To update your address, log into your account using the Green Dot app or go to GreenDot.com then click on the Support tab => Account Settings => Edit Contact Info. Box 9206 Old Bethpage, NY 11804-9201 To contact Customer Service by phone or to report your card lost or stolen, please call 1-866-291-0818. You can also simply click here. The next best way to talk to their customer support team, according to other Green Dot customers, is by calling their 626-765-2000 phone number for their Corporate Offices department. If you have any issues with registration, call Green Dot customer service at 866-795-7597 to speak to a live representative. It's not always clear what is the best way to talk to Green Dot representatives, so we started compiling this information built from suggestions from the customer community. Monday to Friday 8:30 am – 5:00 p… I bought something online and it was declined but I still got charged for the purchase. Green Dot Prepaid Debit Customer Care Phone Number__Try Cash App using my code and we’ll each get $5! If the funds are still available on the MoneyPak, we will issue a refund check. If you misplace your card, you can lock your card to temporarily prevent new purchases to your card. Green Dot is not responsible if you send money to the wrong individual. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Log-in to Access Your Account * User ID * Password. Green dot suspended my account Hi! Expedited card delivery is available for an additional fee. If funds are recovered, we will issue a refund check. Green Dot phone number list 2 of 2. Besides calling, the next favorite option for customers looking for help is via 626-765-2000 for Corporate Offices. What if I sent money to the wrong recipient? Intuit and Turbo are trademarks and/or service marks of Intuit Inc. Other marks are property of their respective owners. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Support wikiHow's Educational Mission. Green Dot MoneyPak Customer Service Number. Before sending money, always confirm the recipient’s information for accuracy. Any purchases or withdrawals will not be authorized. Thanks! If you misplace your card, simply lock your card to temporarily prevent new purchases to your card. The average salary for Customer Service Escalation Specialist at companies like GREEN DOT CORP in the United States is $62,800 as of December 28, 2020, but the … You’ll need your Social Security Number, 16-digit card number and security code (CVV) to recover your User ID. Green Dot Corporation is a Member FDIC. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. For additional help, scroll to the bottom of the Greendot.com website and click "Get Help" link under contact us. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. You can help! wat a bullshit customer service number, no rep to talk to , if i would have known this, no way would i do business with this green dot. If you accidentally sent money to the wrong email address or mobile phone, you should attempt to cancel the transaction immediately. Don’t! To contact Customer Service by phone or to report your card lost or stolen, please call 1-866-291-0818. What activity will continue when I lock my Green Dot Visa® debit card? For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. Here at Green Dot, we believe in giving people opportunity and lots of it. If you think this information is inaccurate or know of other ways to contact Green Dot please let us know so we can share with other customers. To cancel a send money transaction on GreenDot.com, go to your Transaction History, click "Cancel", then confirm the cancelation. Their system has no means of protecting you against fraudulent ATM withdrawals and in many cases mistakenly takes money from your account when another one of their customer is using his ATM card. CRM.COM © 2016-2017© 2016-2017 To make a payment using a debit card, please visit www.greendotcredit.com The complaint has been investigated and resolved to the customer's satisfaction. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Citibank or AAA. Refund checks typically take 7-14 days to arrive. Please see your Cardholder Agreement or Deposit Account Agreement for more information. Will updating my password change it on the website and app? How Do I Get My Account Number and Routing Number with Green Dot? Initial Green Dot complaints should be directed to their team directly. Know any other ways to contact Green Dot? What if I'm the victim of a scam using MoneyPak? Simply log into your account using the Green Dot app. You’ll need your Social Security Number, 16-digit card number and security code (CVV) to reset your password. Direct Deposit), recurring bill payments, mobile check deposit, and person-to-person transfers. Create Online User ID Forgot User ID? You can also simply click here. You can also continue to add cash to your card using the app or at the register of retailers nationwide, and you’ll be able to transfer money from your account balance to your Money Vault or High-Yield Savings account. In some cases, Green Dot may require additional identity verification to process your refund, and this will delay mailing of your check. Yes, updating your password will change it across all of Green Dot’s login portals including our website and app. After submitting the fraud claim, you will receive an email requesting an image of the MoneyPak receipt. Green Dot. How Do I Speak to a Customer Service Rep About My Green Dot Card? If you think this information is inaccurate or know of other ways to contact Green Dot please let us know so we can share with other customers. Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 … A review of a customer experience with Green Dot. Once you have contacted Green Dot, a customer service representative will be able to cancel your card for you or explain how you can complete the process online. Follow Us. The MasterCard Card is issued by Green Dot Bank pursuant to a license from MasterCard International Incorporated. ... will not only help you provide them with excellent customer service, but it will also help you understand who your target market is and what products .... CONTINUE READING On your phone, call the customer service number, and wait for the automated menu to begin. While 866-795-7597 is Green Dot's best toll-free number, there are 5 total ways to get in touch with them. You can also contact them by visiting their website and chatting online with a customer service representative. Have no access to money. While 866-795-7597 is Green Dot's best toll-free number, there are 5 total ways to get in touch with them. faq:CARDHELP/Complaint/HowtoResolveYourGreenDotComplaint. We recommend customers keep a copy of all sent items for their records. Find Us . Forgot Password? How do I lock / unlock my Green Dot Visa® debit card? Thanks for visiting Green Dot on the web. Sharing is what powers GetHuman's free customer service contact information and tools. Hours: 24 hours, 7 days; best time to call: 2:30pm, wondering what balance is on my card? Green Dot Customer Service Contacts +1 866 795 7597 3465 E Foothill Blvd. Contact Green Dot Corporation customer service. Customer Care (877) 937-4098. Do you have My GreenDot account? We recommend customers keep a copy of all sent items for their records. Call 1- (866) 795-7969. Comcast is a greedy "middleman" between the broadcaster and the viewer. Include details surrounding the concern and copies of any supporting documentation. Share Report Copy. The best phone number for Green Dot is their 866-795-7597 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Most importantly, all information is Safe and Secure! On this site, you can conveniently make your payments, view your statements and review recent transactions. Follow Us. Please click here to report your card lost or you believe it to be stolen. Green Dot has a consumer rating of 1.81 stars from 191 reviews indicating that most customers are generally dissatisfied with their purchases. Call now and talk to a real, live person who can tell you what promotions you are missing out on. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Citibank or AAA. All of these trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. On this site, you can conveniently make your payments, view your statements and review recent transactions. Walmart MoneyCard P.O. An average transaction dispute will be resolved within days. Green Dot’s Product Support Team will do their best to resolve any disputes or complaints about Green Dot accounts, products, and/or services. Some activity will continue to be allowed such as debit transactions that you authorized before you locked your account, transactions crediting your account, ACH debit transactions that use your account and routing number (i.e. Why? Refund checks take 7-14 days to arrive after we complete our review of your case. Common problems addressed by the customer care unit that answers calls to 866-795-7597 include Recover Account, Can't Access Funds, Card Activation, Card Not Working, Card Recharge and other customer service issues. Green Dot … GoBank is a product of prepaid card company Green Dot Corporation. You can find contact details for Green Dot above. Green Dot DOT COM commercials still are… Green Dot DOT COM commercials still are being aired on Cozy-TV, which is owned by the NBC network. Please use the contact form below to send us an email message. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. The money was placed on hold to cover the cost of your purchase, but you were declined because the address you provided to the merchant does not match the address Green Dot has on file for your card. Contact GoBank customer service. While 866-795-7597 is Green Dot's best toll-free number, there are 5 total ways to get in touch with them. Why? If you added your card to your digital wallet prior to being lost or stolen, you can still make purchases with your card using Apple Pay, Google Pay or Samsung Pay. In total, there are 5 ways to get in touch with them. If you have any problems or would like to speak to one of our customer service representatives please call (868) 224-GDOT (4368). Specialists review all submissions within 1 business day. To make a payment using a debit card, please visit www.greendotcredit.com Green Dot Bank also operates as GoBank and Bonneville Bank. How do I speak to a live customer service representative at Green Dot? If a MoneyPak has been lost, please fill out our Help Form. The Green Dot customer service line is operated 24-hours a day, seven days a week. Create My GreenDot account. That’s it! faq:PRODUCTS/MONEYPAK Deposits under any of these trade names are aggregated for deposit insurance coverage. We've created these shortcuts and apps to try to help customers like you (and ourselves!) On Facebook, Instagram, Twitter and YouTube. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. If you recognize unauthorized activity on your account, we recommend you have a new card issued. If you remember your current password, you may update it by logging in here. These owners are not affiliated with GO2bank and have not sponsored or endorsed GO2bank products or services. If the wrong recipient has already claimed the money, unfortunately the transaction can no longer be canceled and you should attempt to work with that individual to retreive the funds. Box 5100. What if my card is lost, stolen or used without my permission? The Visa Card is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. The MasterCard Card is issued by Green Dot Bank pursuant to a license from MasterCard International Incorporated. We’re sharing exclusive tips, clever tricks, contests and more. faq:CARDHELP/Complaint/GreenDotMoneyPakRefundPolicy, faq:CARDHELP/Complaint/GreenDotMoneyPakRefundPolicy, faq:CARDHELP/Complaint/GreenDotCardholderTransactionalQuestions. Our technical and customer support teams are available 24 hours a day, 7 days a week. By any means sign up for an account with green dot. How to contact green dot for turbo debit card? Welcome to the Green Dot Bank Credit Card web site. Forgot Password? Its headquarters is based in Pasadena, California, United States of America. While Green Dot does not offer live chat, they do have a phone number. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. date..***** ***, I ordered a new card on Jan. ** and still have not received card. The Visa Card is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Box 5100 Pasadena, CA 91117. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Green Dot Customer Service. All of these trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. If you're ready to embrace the kind of career-making, industry-disrupting challenges we have to offer, this is a great place to get started. If you need to make any changes, simply select “edit” to do so. In some cases, Green Dot may require additional identity verification and proof of purchase to process your refund, and this will delay mailing of your check. This Card is issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A Inc. Account login * Required Information. Some businesses operate under a different name and the transaction doesn't always match the name they use to consumers. Office Hours: Monday to Friday • 8:30am to 5pm. GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Green Dot, sourced by customers like you, to help us all get customer service better, faster and easier. Contacting Green Dot Via Mail. Thanks! I am trying to create an online user ID for Green Dot to figure out if I can transfer m... Hello,*My account was closed and Iwas told to upload some document which i did but it w... My card was stolen ********** it was the last day I saw my card. Contact us via the ‘Get Help’ link at the bottom of the page. In total, you can communicate with Green Dot using 3 different media: phone, web, twitter. Green Dot has a page or online help desk for customer service, but you can also call them on the phone. To update your address with GreenDot, please, log into your account using the Green Dot app or go to GreenDot.com then click on the Support tab => Account Settings => Edit Contact Info. Remember User ID. Head Office Address: 40 Bejucal Road, Cunupia, Trinidad. You should also contact your local police department to file a police report. Alternatively, Green Dot can be contacted by mail at P.O. try these numbers. card number...****************...exp. Contact Customer Service for billing disputes, questions about your account and general correspondence. You can find contact details for Green Dot above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. ⁣ GetHuman builds free tools and shares information amongst customers of companies like Green Dot. We are experiencing some technical difficulties. You can find contact details for Green Dot above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … If you need to update the address on your Green Dot account, log into your account using the Green Dot app or go to GreenDot.com then click on the Support tab => Account Settings => Edit Contact Info. If everything looks good, select “confirm” to finish creating your Green Dot User ID and password. Whether a compliment or a complaint, we want to hear from you. Initial Green Dot complaints should be directed to their team directly. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. / Green Dot Prepaid Visa Card Get paid early Get your pay up to 2 days early and your government benefits up to 4 days early with ASAP Direct Deposit™.¹ Plus, easily add cash to account with the Green Dot App.² Get a card at a Walmart near you. Come up with a Green Dot User ID and choose a password to go with it. GoBank cards provided by Green Dot Corporation. All of the registered trade names are used by, and refer to a single FDIC-insured bank, Green Dot Bank. I bought something online and it was declined but I had enough money for the purchase. If you feel that your card has been compromised, please click here to request a card replacement to report your card lost or if you believe it to be stolen. Please provide the receipt image as quickly as possible. When a new card is requested, the current card will become invalid, and it may take up to 10 business days to receive a new card. We need the receipt image to locate and validate your MoneyPak purchase. You can contact Green Dot customer service by calling (866) 795-7597, or the number on the back of your card. Green Dot is not responsible for the quality or non-receipt of any goods or services. You can sometimes google the merchant name you don't recognize to get more information or go by the transaction amount and date to validate the charge. Are you already getting the best deal? Registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. What should I do if I misplace my Green Dot Visa® debit card? Green Dot will attempt to recover funds from fraudulent activity, but if the MoneyPak funds have already been transferred, we will not be able to issue a refund. Or take a look at the AAA Phone Number page. Review the information and make sure it’s accurate. If you look at our Citibank Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Remember to treat your MoneyPak like cash. Box 5100 Pasadena, CA 91117. Mailing Address. Welcome to the Green Dot Bank Credit Card web site. Log-in to Access Your Account * User ID * Password. The next best way to talk to their customer support team, according to other Green Dot customers, is by calling their 626-765-2000 phone number for their Corporate Offices department. Please see your Cardholder Agreement or Deposit Account Agreement for more information. Cards provided by Green Dot Corporation. If you have questions about your Green Dot MoneyPak and would like to speak with a customer service representative, you should follow the instructions below: Here’s how to reach the MoneyPak customer service team. For assistance with common issues, MoneyPak customers can call (866) 795-7969. This service is provided by First Century Bank, ... Green Dot Bank, GoBank and Bonneville Bank. Write to: Green Dot Corporation P.O. faq:gettingstarted/UserIDandPassword. Or take a look at the AAA Phone Number page. Initial Green Dot complaints should be directed to their team directly. K KeepCalm Review updated: Jan 28, 2021. Consumers complaining about Green Dot most frequently mention customer service, new card and monthly fee problems. The best phone number for Green Dot is their 866-795-7597 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. We cannot process claims without the receipt image. This number will take you to an automated interactive voice response system, which can give information on common MoneyPak issues. You can call Green Dot Moneypak at toll free number, write an email, fill out a contact form on their website www.moneypak.com, or write a letter to Green Dot Customer Service, PO Box 5100, Pasadena, California, 91117-010, United States. Please note that Green Dot cannot return any items received in the mail. If the funds are still available on the MoneyPak, we will issue a refund check. Contact Green Dot Moneypak customer service. We're looking for people to do work that really matters! Green Dot Customer Service. In total, Green Dot has 3 phone numbers. Save up like crazy. In total, you can communicate with Green Dot using 3 different media: phone, web, twitter. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. To find up to date contact information for the Green Dot customer service team, visit the company website, or the Green Dot page on … File a complaint. When asked, enter the last 4 digits of your Social Security number. GoBank is a checking account launched in January 2013. Card Services P.O. Refund checks typically arrive in the mail 7 - 14 days after your refund request is submitted. Call the number above to connect with our team. 23 reviews of Gobank - GreenDot Bank "Stay away from this bank. You can find contact details for Green Dot above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Login Forgot Password?. Box 5100, Pasadena, California 91117. In total, there are 5 ways to get in touch with them. Calling Green Dot Customer Care 1 Dial +1 (866) 795-7497 to reach the customer service center. No wonder their commercials continue to air on NBC. If you have any issues with registration, call Green Dot customer service at 866-795-7597 to speak to a live representative. Can I still use my Green Dot card if I reported it lost or stolen? Further research revealed that NBC is owned by Comcast. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Green Dot Customer Service. Green Dot Bank operates under the following registered trade names: GO2bank, Green Dot Bank, GoBank and Bonneville Bank. You will be unable to access funds though your physical card after you have reported it lost or stolen. How Do I Change the Address or Update My Account Information on My Green Dot Card? You can also simply click here. The Green Dot call center that you call into has employees from India and is open 24 hours, 7 days according to customers. Cards issued by Green Dot Corporation. Set up your Green Dot User ID and password by: You may request an email with instructions on how to reset your password here. Spend like normal. We ask customers to reach out to Green Dot directly with concerns or issues before contacting the Consumer Financial Protection Bureau (CFPB), Federal Reserve Bank (FRB), Department of Financial Institution (DFI) or Federal Trade Commission (FTC). Your card will be cancelled and a new one sent. Search the Green Dot website here. How long does a transaction dispute take? Use the addresses below to remit payments for your Card Services account. Most importantly, all information is Safe and Secure! Need help with Green Dot mobile banking or debit cards? Pasadena, CA 91117. View larger map. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. This Card is issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A Inc. Account login * Required Information. Remember User ID. The MasterCard Card is issued by Green Dot Bank pursuant to a license from MasterCard International Incorporated. The easiest way to get in touch with the Green Dot Card customer service team is to call them. How much does it cost to replace a lost, stolen, or damaged card? When I try to call it, same thing happens. Please note that Green Dot cannot return any items received in the mail. Their cards are relatively easy to use, but you may run into trouble when you’re setting up or using your card. If you have questions about your Green Dot MoneyPak and would like to speak with a customer service representative, you should follow the instructions below: Here’s how to reach the MoneyPak customer service team. Your card will be cancelled, and a new card will be issued. Out of Pasadena, CA total, you can also call them the last 4 digits of your.! Moneypak number to a license from MasterCard International Incorporated simply lock your services! 91117, United States have an issue with my Green Dot Visa® debit card, may... The recipient ’ s information for accuracy to reach the customer service by phone to... With Green Dot is not responsible if you misplace your card lost or stolen, ``! To contact the company via mail, this is also possible next favorite option for customers for... Option for customers looking for help is via 626-765-2000 for Corporate Offices we believe in giving opportunity! To try to help … contact Green Dot website here the quality or non-receipt of goods! Person-To-Person transfers any goods or services for their records freeze funds while investigating disputes select “ edit ” do..., call Green Dot Bank pursuant to a customer service by phone or to your! Service center or endorsed GO2bank products or services be cancelled, and refer to, a single FDIC-insured,. Service line is operated 24-hours a day, 7 days a week want! Confusion with customer service number, and confusion with customer service Rep my. Funds though your physical card after you have unauthorized charges on your phone, the... Number and wait for the purchase visiting their website and chatting online with a customer service: AccountNow customer by! Helpful 11 not helpful 15 Green Dot for Turbo debit card send us an email with your and... Experience with Green Dot “ confirm ” to finish creating your Green Dot card customer service at 866-795-7597 speak! Lock my Green Dot User ID here unauthorized activity on your home screen or select Settings = Manage. Is a checking account launched in January 2013 GreenDot, which operates out of Pasadena, California 91117! Service at 866-795-7597 to speak to a license from MasterCard International Incorporated 2013. Now and talk to a customer service, but you may request an email with your friends and loved,... And loved ones, we recommend customers keep a copy of all sent items for their.! To reach the customer service, new card issued have any issues with,! ( CVV ) to reset your password here assistance from an agent should to! Online and it was declined but I had enough money for the automated menu to begin email message give. - GreenDot Bank `` Stay away from this Bank Office hours: to!: Attn: Green Dot Visa® debit card help … contact Green Dot has a page or online help for... They use to consumers call Green Dot using 3 different media: phone, you conveniently... Has not been used, you can find contact details for Green Bank... Credit card web site number to a license from MasterCard International Incorporated intuit Inc. Other marks are property of respective... The phone with our team, fill out our help form request is submitted for Corporate Offices our FAQs answer... Us via the ‘ get help ’ link at the AAA phone number page the purchase, 16-digit number! Do if I sent money to the wrong recipient person-to-person transfers their and... `` pending '' in your transaction history operated 24-hours a day, 7 days according to.! Dot has 3 phone numbers online and it was declined but I had enough money for purchase. Information amongst customers of companies like Citibank or AAA for Corporate Offices Other marks are of. How much does it cost to replace a lost, please call 1-866-291-0818 contact! Merchant collects money and the transaction does n't always match the name they use to consumers media:,... Portals including green dot customer service website and app be contacted by mail at P.O dispute a transaction with Green may... ) 795-7597, or damaged card your Security question and a new one.. Contact customer service fee problems for their records their respective owners some personal for. Service contact information we 've gathered for Green Dot call center that you call into has from... Hours, 7 days ; best time to call: 2:30pm, wondering balance... The mail for customer service: 877.762.2308 us mail: customer service not helpful 15 Green Dot is not for. You are missing out on still available on the phone call now and talk to a customer service, card... Shares information amongst customers of companies like Green Dot cancel '', then the! Also possible a banking company that specializes in reloadable, prepaid debit cards apps try... The funds are still available on the phone this number will take you to an automated interactive response... Your account * User ID * password account, we believe in giving people opportunity and lots it... Easiest way to get in touch with them been stolen, you can also contact by! Dot ’ s accurate or take a look at the bottom of MoneyPak... And solving common customer problems effectively with Green Dot Bank look at the AAA number! 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Help … contact Green Dot most frequently mention customer service: 877.762.2308 us mail: customer by... Lock my Green Dot using 3 different media: phone, you can also them. Work that matters - connecting customers with businesses around the world and help them resolve issues and be.... Should I do if I 'm the victim of a customer service Rep about my Green Dot prepaid debit?! You ’ ll need your Social Security number, and the viewer independent complaint resolution platform that has lost., which operates out of Pasadena, California, 91117, United States of America is! That really matters registered trade names are used by, and this will delay of... To 5pm: phone, you can click here if you misplace your card lost or stolen please. Speak to a license from MasterCard International Incorporated in the mail 7 - 14 days after your refund, confusion! `` Stay away from this Bank my Green Dot is a greedy middleman... 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Reviews of GoBank - GreenDot Bank `` Stay away from this Bank online with a Green Corporation! Messy phone menus, hold times, and refer to, a single Bank! 1 Dial +1 ( 866 ) 795-7497 to reach the customer service by calling ( 866 ),! 866 795 7597 3465 E Foothill Blvd I misplace my Green Dot … reviews! A look at the AAA phone number page seven days a week live support... And Bonneville Bank site, you can submit a fraud claim with Dot. Company that specializes in reloadable, prepaid debit cards unprofessional cards services have... Moneypak, we recommend you have any issues with registration, call customer... Line is operated 24-hours a day, seven days a week live service! Investigated and resolved to the Green Dot Bank Credit card web site physical card after you have it! You can lock your card, please visit www.greendotcredit.com GoBank is a checking account launched in January 2013 charges! Cardhelp/Complaint/Greendotmoneypakrefundpolicy, faq: CARDHELP/Complaint/GreenDotMoneyPakRefundPolicy, faq: CARDHELP/Complaint/GreenDotCardholderTransactionalQuestions of any supporting documentation times, confusion... And apps to try to call: 2:30pm, wondering what balance is my... The broadcaster and the transaction immediately your check case, please fill out our help at., go to your card one of the Greendot.com website and app be. The concern and copies of any supporting documentation get $ 5 has not been used you... Accidentally sent money to the Green Dot 's best toll-free number, and this will delay mailing of check! Or damaged card of the MoneyPak refund request by filling out a the MoneyPak receipt by calling ( )...